TuxBox Computers, Inc

We offer a complete line of computers for universities, colleges, labs, and the enthusiast. We strive to only offer only the highest quality parts. All our Desktops come standard with three-year Ltd. Parts warrantees. This is important because this covers the entire life cycle for most of our clients, without adding high additional costs.

Contact You

We have a unique way we handle our customer service calls.

    Customer service question?
    Problem we should know about?

Let us Contact You.

Call us and we will get right on it.  If we are busy, there is no need to wait in line.  
Just leave a message and we will call you back in the order the calls were received.  
We also have a support forum that is monitored and responded to daily.  
So call us, and don't worry about waiting on hold, because we will Contact You.

http://support.allaroundgeeks.com
1-541-786-4763

Shipping

We use FedEx Ground as our shipping courier. All shipping quotes include handling and insurance. We reserve the right to ship with another equivalent carrier if the situation warrants.

For the time being we do not offer next-day or priority shipping. These options will be added soon.

Our system will auto-generate all shipping quotes at the time of purchase, before putting checking out.

All orders are custom-built and take between 6 and 10 business days to complete, prior to shipping. We will send you a tracking number to the email provided as soon as the machine is sent.

Warranty and Returns

The TuxBox Limited Parts Warranty on TuxBox Branded Hardware

TuxBox branded hardware products come with either a 1-year or 3-year limited product (parts) warranty, with the exception that all batteries on mobile computer systems are warranted for one (1) year. One-year warranties apply to all notebooks. Three-year warranties apply standard to all Desktops.

Scope of the TuxBox Limited Product Warranty

TuxBox Computers, Inc. warrants to the original purchaser that any TuxBox branded hardware will be free of defects in workmanship and materials for the applicable limited warranty period. The limited product warranty does not cover:

Non-TuxBox branded hardware products and accessories: e.g., monitors, speakers, printers, portable devices, etc.

Software:All software, including the operating system and software as well as any third party software.

Incidental Damages: Product that has been damaged by actions that are beyond TuxBox’s control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strikwkout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability;

Intentional Damages: Product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices; product for which TuxBox has not received payment; or paint or finish.

During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, TuxBox will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product. Replacement parts will be new or serviceable used, comparable in function and performance to the original part or product, and warranted for the longer of thirty days or the remainder of the warranty period. Replacement products may be refurbished, and are warranted for the longer of thirty days or the remainder of the applicable limited warranty period. Any additional purchases or upgrades will not extend this limited product warranty.

If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.

How does one request service under the TuxBox Limited Product Warranty?

Individual consumers may reach a technical support agent at support@tuxboxcomputers.com or 541.786.4763

Also, all customers may access TuxBox’s forums at the following URL: http://support.allaroundgeeks.com This forum is active and a great way to get response or ask questions out-side of our normal operating hours. It is also a place to leave suggestions, help others, or review your computer for others to see.

How does TuxBox fix a defective, warranted product?

We will first attempt to diagnose and resolve the problem over the telephone. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either: (a) have you send your product to our repair facilities for repair or replacement; (b) send a technician to your home or place of business to replace the defective component; or (c) send you a component part to replace the defective component. Option (b) will apply only at our discretion, when we deem it necessary, and are on a case by case understanding.

If our technical support agents determine that your product must be returned to our facilities for repair or replacement, we will issue you a Return Material Authorization Number. We will then send you a shipping label for shipping your product, at our expense, to our facilities. You must, however, return the product to us in its original or equivalent packaging. We will, at our expense, return the repaired or replacement product to you. We will pay shipping expenses both ways only if you use an address in the United States. If you live in Puerto Rico or other U.S. possessions and territories pay shipping to our facility and we will, at our expense, return it. Otherwise, you are responsible for shipping the product to our Oregon Repair Facility and we will ship the product back to you freight collect.

In the event of part replacement, we will send the part along with a shipping label to return the part in. If the defective part is not returned within 5 business days (excluding shipping) we will notify and charge you for the part in question.

IMPORTANT NOTE: Before you ship product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

30-Day Limited Money Back Guarantee

We take pride in the quality of the products that we sell and, as a direct result, offer a 30-day money back guarantee on all TuxBox hardware, accessories, peripherals and unopened software still in its/their original sealed packaging. Shipping and handling fees are not refundable. Also, a fifteen percent (15%) restocking fee may be deducted from your refund or credit. To return merchandise, you must obtain a Return Materials Authorization number. Please call the TuxBox customer service department and provide them with the invoice number, item description, and serial number(s) of the merchandise you wish to return. You must ship the merchandise within five (5) days of receiving your RMA number. Moreover, you must also return the merchandise to TuxBox in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

Dead Pixel Policy

All notebook displays use TFT technology, manufactured according to high industry standards, to guarantee trouble-free personal computing. Nevertheless, your display may have cosmetic imperfections that appear as small bright or dark spots. This is common to all LCD displays and cannot be avoided by any of our models. These imperfections are caused by one or more defective pixels or sub-pixels. TuxBox follows the common bad pixel policy from the industry.

Following the industry standard, TuxBox warrants a defective LCD display as having 5 or more bad pixels and will accept delivery of such a system within 30 days from the invoice date for a replacement.